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Treating Customers Fairly

KFMC is committed to ensuring that:

  • Clients should feel confident that KFMC is committed to the fair treatment of its customers.
  • All our services are designed and marketed to meet the needs of identified target groups of consumers.
  • Customers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
  • Our advice to customers is always suitable and takes into account their individual circumstances.
  • Customers are provided with a service that performs as we have led them to believe it will.
  • Customers do not face unreasonable after-sales barriers from us, e.g. cancellation or complaints.

It is expected that all staff understand what the ‘Fair Treatment of Customers’ means and this should be achieved at all times. Where we may occasionally fail this must be identified quickly, put right as soon as possible and then learnt from.

It is the duty of every individual member of staff to ensure that customers are treated fairly in all their dealings with KFMC.

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    Debt management companies face improved regulation

    The UK government is launching a consultation into the procedures of debt management companies. Kensington Financial Management Consultants welcome further industry regulation and are members of the Debt Resolution Forum – an organisation designed to increase standards within the industry.
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    Money problems top 2009 concerns

    A recent survey conducted by Samaritans indicates that 48% of the UK population has worried about their money problems and debt in 2009.