Careers

Careers at the Kensington Finance

Are you a Premier Player!

• Do you believe in delivering excellence as standard?
• Do you believe in working hard, playing hard?
• Do you want to benefit from the successes of a modern, progressive thinking company?
• Do you want a career with real progression rather than just another job?

Kensington Finance is fast becoming one of the UK’s leading financial solutions companies and due to our continued success we are always looking for star players to join our successful teams at our offices at the Carrington Business Park in Manchester.

We regularly recruit for various roles and these can be found at our parent company website www.moneyadvicegroup.co.uk/jobs or by contacting our recruitment team on 0161 776 6191. Alternatively, you can email your CV to us at recruitment@kensingtonfinance.co.uk

Don’t just take our word for it!

Below is a selection of statements from some of the people you will be working with when you join Kensington Financial Management Consultants/Money Advice Group and as you can tell we understand that our people are our biggest asset.

With a ‘work hard, play hard’ attitude we believe in sharing our success with everyone who has contributed to them. Without their hard work and dedication we wouldn’t be where we are today.

• I love it here! I love the job that I do. Of course there is pressure but I thrive on that and the thing is you’re treated as a person rather than a number!
• It’s great here! You can see the opportunities for growth and progression.
• I definitely aim to stay here!
• I wish I had come to work here earlier! Everyone is so friendly and you learn something new every day.
• Coming to work here was the best move I ever made!

So now’s the time to move up to the premier league and join us at Kensington Finance.

We are currently recruiting for the following positions:

JOB VACANCY: Credit Controller

Reporting to: Credit Control

This is a great opportunity to become part of the team at Kensington Financial. As a Credit Controller you will be responsible for an allocation of clients who’s payments are overdue

Duties:

• To chase overdue customers by telephone / sms / letter
• To effectively manage your own workload
• To maximise collection of payment
• To achieve or exceed a collection rate as set out by company targets
• To deal with inbound customer calls and to respond to customer queries
• To arranged repayment plans with customers in arrears
• To identify customers payments that have been included on the unallocated payments list
• To liase with customer services where necessary
• To identify cases where clients may be able to do an IVA / FFS / remortgage / secured loan
• To answer general inbound calls and direct them to the correct department
• To achieve maximum scores on kpi’s

Skills and Experience:

• Have a pleasant, friendly and confident telephone manner
• Good time management skills
• Strong negotiation skills
• Ability to empathise with clients
• Team player and willing to provide additional support to the Credit Control Team Leader
• Concise and efficient in the delivery of all verbal and written communication
• Prior experience within the debt management industry desirable
• Prior Credit Control experience desirable
• Organizational skills
• Be able to work to targets and meet deadlines

JOB VACANCY: DEBT ADVISORS

Reporting to: Sales Manager

This is a great opportunity to become part of the team at Kensington Financial. As a Sales Advisor you will be responsible for dealing with enquiries from the public in response to our advertising, advising them on the best solution to their financial situation.

Duties:

• To take details from the client regarding their current credit commitments, income and expenditure;
  
• To suggest the best solution to the client based on the information taken;
  
• To explain the process of debt management and agree a suitable repayment level based upon the information taken;
  
• To agree a payment date with the customer and ensure a full understanding of the programme;
  
• To follow up with client any further queries once information is received and to ensure this is returned to us in readiness for the programme to commence as agreed;
  
• To deal with our customers in a friendly and professional manner and in line with the Company's standards and procedures.
  

Skills and Experience:

• Call centre experience or training in dealing with customers over the phone;
  
• Ability to communicate effectively with individuals in a sympathetic manner;
  
• Ability to prioritise work effectively in a changing environment;
  
• Self motivated and enthusiastic, target driven, and an ability to work as part of a team with a flexible but organised approach to completing tasks;

JOB VACANCY: CLIENT LIAISON OFFICERS

Kensington Financial Management Ltd is a progressive and fast expanding company in the Financial Management industry that is actively looking to recruit self motivated, enthusiastic individuals to enhance our dynamic Client Liaison Team.

The Financial Management industry offers a life line to consumers in financial difficulties who are seeking to consolidate their finances but have no mean of raising credit (i.e. poor credit rating, no assets to raise secured finance). A thriving industry that has been cited as ‘the fastest’ growing in the UK financial services arena.

The Role:
As an integral part of the Client Liaison Team you will maintain client’s debt management accounts from the first introduction call to completion of the account. Building client relationships to ensure that they feel understood and reassured that there is always someone to help in their time of financial difficulties. You will design and negotiate financial proposals with creditors based on your client’s circumstances.

Duties:

• Build and maintain client relationships by way of pro-active communication, both written and verbal.
• To effectively act upon creditor information received in relation to client accounts.
• To negotiate reduced settlement figures with creditors that are acceptable to your client.
• Credit Control - To ensure client accounts are kept up to date with their monthly payments, in order for financial proposals to be effectively executed.

The Person:

• Excellent communication skills.
• Time management skills.
• Strong negotiation skills.
• Team player and willing to provide additional support to the department.
• Concise and efficient in the delivery of all verbal and written communication.

Previous experience of working within a financial services organisation and/or a customer service environment would be desirable.

Hours:

Weekly rota
8.30am – 5.00pm Monday – Friday
10am – 6.30pm Monday - Friday
12noon – 8.30pm Monday, Tuesday, Wednesday Thursday OFF FRIDAY and 9am – 2pm Saturday

For further information and to apply:

Please contact Steve Marshall on 0161 776 0683 or use the details below.

To Apply:
Please send your CV to:

Kensington FMC Ltd
Thornley House
Carrington Business Park
Carrington
Manchester
M31 4DD

Alternatively, for an informal discussion about available positions please call 0161 776 7877 or email your CV to recruitment@kensingtonfinance.co.uk

FULL WRITTEN JOB DESCRIPTIONS AVAILABLE ON REQUEST.